| ABOUT US |
Wyckoff Auto Parts & Accessories
Waldwick
Waldwick, NJ
07463
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| Phone: (201) 884-8826 |
| Fax: (888) 505-2891 |
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| POLICIES |
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Shipping Policy | | |
Return Policy | | |
Privacy Policy | | |
Terms & Conditions | | |
Fraud Policy |
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SHIPPING POLICY
***FREE ECONOMY SHIPPING($80.00 minimum order value) - Please allow up to 4-7 days for your order to ship and 10-14 days for it to arrive. This is not the norm but can happen. Large and/or heavy orders do not qualify for this special shipping. If your order does not qualify, we will offer a discounted rate by email and your order will be set to "on hold" until you approve the shipping price. You will also have the option to cancel the order. Also, "FREE SHIPPING" is only free if you keep the item/order. If you return any items you would be resposnible for shipping both directions plus any applicable handling fees.
Estimated Shipping: Shipping charges are estimated due to location and wieght. The minimum shipping expense will be $6.50. However, the freight amount will be the actual freight charged by the carrier. UPS, Fed-Ex or USPS. NOTICE: INTERNATIONAL ORDERS WILL BE SHIPPED DUTY AND TAX COLLECT. Damaged Items: The carrier is responsible for all items damaged during shipping. You will need to fill out a damaged claim report from the carrier to be reimbursed. Please do not return these items to us as we are not responsible for the reimbursement.
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RETURN POLICY
You have 10 days after receiving the item to process the return. If the item is incorrect due to your error such as, looked up the wrong part, selected wrong option, or did not provide us with your VIN number during checkout. You may be subject to a 15% restocking fee. If the incorrect part is due to our error, we will resolve the issue immediately. NO refunds on electrical parts or special order parts.
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PRIVACY POLICY
We understand the importance of security for our customers. We use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties.
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TERMS & CONDITIONS
The online catalog is to be used as a reference guide and does not reflect the availability or stocking status of the items. Due to monthly manufacturer updates, They will occasionally discontinue or supersede a part number, thus effecting a price change or availability. In such cases, you will be notified via email or phone before any charges will occur.
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FRAUD POLICY
We Aggressively Prosecute Credit Card Fraud:
We take fraud seriously. It is a crime to purchase products
using a false or stolen credit card, or false or stolen credit card numbers.
Further, it is a crime to misuse the charge back process to obtain a refund for
goods that you obtained fraudulently. Whether you are the victim, or the
perpetrator of fraud, be assured that we will actively pursue and prosecute
fraud offenders to the fullest extent of the law. We submit all fraudulent
orders, as well as the IP address used to perpetrate the fraud, to the United
States Federal Bureau of Investigation (FBI) and the United States Secret
Service for prosecution to the fullest extent of the law. In addition, we will
work with cardholders, credit card companies, and local authorities to pursue
fraud offenders.
Fraud offenders not only take advantage of online merchants
and consumers, but they also abuse the system the Internet community relies on
for its normal operation. This abuse will continue the trend of merchants either
refusing to sell products to those with free email services, mail drops, or
different ship-to addresses, or completely refusing to sell their products
online.
FBI -
http://www.ic3.gov/default.aspx
Secret Service -
http://www.secretservice.gov/ectf.shtml
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