You have 5 days after receiving the item to process the return. If the item is incorrect due to your error such as, looked up the wrong part, selected wrong option, or did not provide us with your VIN number during checkout. You may be subject to a 30% restocking fee. If the incorrect part is due to our error, we will resolve the issue immediately. NO refunds on electrical parts.

Shipping and Handling charges are NOT refundable unless approved

We Aggressively Prosecute Credit Card Fraud:

We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Whether you are the victim, or the perpetrator of fraud, be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI) and the United States Secret Service for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders.

Fraud offenders not only take advantage of online merchants and consumers, but they also abuse the system the Internet community relies on for its normal operation. This abuse will continue the trend of merchants either refusing to sell products to those with free email services, mail drops, or different ship-to addresses, or completely refusing to sell their products online.

FBI - http://www.ic3.gov/default.aspx

Secret Service - http://www.secretservice.gov/ectf.shtml