| ABOUT US |
Mazda Wholesale Parts
9902 S Memorial Dr
Tulsa, OK
74133
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| Phone: (918) 296-7850 |
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| POLICIES |
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Shipping Policy | | |
Return Policy | | |
Privacy Policy | | |
Terms & Conditions |
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SHIPPING POLICY
FREE SHIPPING ON ORDERS OVER $150, UNDER 20 LBS. TOTAL WEIGHT
-For orders that do not qualify for free shipping-
Over weight packages will be charged actual UPS freight charges over the first $10.
due to rising fuel prices, shipping on orders under $150 is min $11
CANADA CUSTOMERS SEE BOTTOM OF PAGE
We cannot ship the following items due to Hazardous Cargo restrictions: shocks, struts, batteries, paint.
Body parts cannot be shipped due to size restrictions by UPS.
Sheet metal body parts are likely to be damaged and are not offered from this website.
SHIPPING IS NOT INCLUDED ON OVERSIZE AND HEAVY WEIGHT PARTS
CHARGES FOR FREIGHT WILL BE ESTIMATED BASED ON SIZE WEIGHT AND DISTANCE
Shipping charges are estimated at 11% of the total order amount. However, the freight amount may be adjusted lower in certain circumstances. In all cases, the minimum shipping will be $11.00. In such instances that the necessary freight expense exceeds 11%, you will be notified for prior approval before shipping. Our primary shipper is UPS.
Shipping procedure and policy:
When ordering a part it is a three step process,
1. After placing your order you will get a confirmation of receiving your order with an order number. It is a good idea to print this confirmation for your records.
2. The order is then checked for accuracy and availability of parts, then you will receive a confirmation of your order being processed. If there is an inaccuracy in part number or price you will receive an additional e-mail notifying you of the discrepancy, the order then will remain in pending status until you approve or cancel the order.
Orders where there was no vehicle identification number (V.I.N.) given will only be checked for price accuracy and will be shipped as is and the accuracy of the parts are the responsibility of the buyer.
3. After your part(s) are ready for shipment, you will receive a confirmation of shipment with a tracking number linked to the shippers’ web page for easy tracking.
Your order will take from 1-6 business days to ship, depending on location of the items that you are purchasing. In all cases, we will ship your order as soon as possible, because we don't like waiting either!
We will accept returns of resellable parts with original packaging. Tried or installed parts are exempt. A return authorization number is required to receive credit, and there will be a 10% restocking charge on all returned parts. In the event that we make a mistake and send out the wrong part, the restocking fee is waive. We are unable to refund shipping charges.
At this time we only ship within the continental United States. Shipments to Alaska and Hawaii can be made but you need to contact us for pricing.
CANADA
For shipments to Canada, minimum charge is $20. No free freight will be allowed to Canada.
All Canadian shipments will be sent via US Postal Service, and you will be responsible
for all duties, customs fees, and federal and provincial VAT.
Please allow additional time for shipment to arrive north of the border.
We are happy to assisit our neighbors to the North, but please be advised
that not all shipments can me made internationally.
Certain items must be treated as hazardous, and may or may not be available to ship.
Please call or email with any questions about our shipping poilicies.
Shipments outside the US and Canada are not available at this time.
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RETURN POLICY
RETURN POLICY
No refunds after 30 days. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is the customers, charges for shipping and handling are not refundable. Please email us at jowen@nelsonmazda.com for a Return Authorization Number prior to returning any merchandise. If you chose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
To process a return: Log in and click the order status icon located on the top-right corner of the screen. Click on the order number for the item that is being returned. In the next screen, click the return button and choose a reason for the return from the drop-down menu. We will then send you a Return Authorization number. At this point, you can ship the item back to us. Write this number visibly on the outside of the package. Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you use Insured Parcel Post. A credit will be issued when we have received the part and verified that its condition is acceptable.
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PRIVACY POLICY
We understand the importance of security for our customers. We use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal information during transmission.
We have created this privacy statement in order to demonstrate our firm commitment to your privacy. The following text discloses our information gathering and dissemination practices for this website.
Our site uses an order form for you to purchase our products. We collect your contact information (like your email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. You may opt-out of receiving future mailings. Financial information that is collected is only used to charge you for the products that you purchase and never sold or shared with other parties.
PLEASE NOTE: Replacement keys cannot be ordered pre-cut. Only uncut key blanks are available through the website, and in most late model Mazdas, they will require programming by an authorized dealer with all other keys for the car. Cut keys are non returnable.
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TERMS & CONDITIONS
TERMS AND CONDITIONS
PRICES ON ENGINES, TRANSMISSIONS, GEARBOX ASSEMBLIES, CATALYTIC CONVERTERS, AND OTHER MAJOR COMPONENTS MAY BE HIGHER THAN LISTED. THESE ITEMS ARE NOT AVAILABLE FOR TRUE WHOLESALE PRICING (20% OFF MSRP). 10% DISCOUNTS ARE OFFERED ON THESE PARTS.
No Warranty.
THE ACCURACY AND RELIABILITY OF THE CONTENT ON THIS SITE IS NOT GUARANTEED. PRICES ARE SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. THE CONTENT FROM OR THROUGH THIS SITE IS PROVIDED "AS IS" AND ALL WARRANTIES, EITHER EXPRESS OR IMPLIED ARE DISCLAIMED INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE ASSUME NO LIABILITY FOR ANY ERRORS, BUGS, VIRUSES, OMISSIONS, OR OTHER PROBLEMS WITH THE CONTENT ON THIS SITE. TO THE FULLEST EXTENT OF THE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER WITH RESPECT TO THE CONTENT ON THIS SITE OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED OR ACCESSED THROUGH PARTS.COM, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTY SITES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THIS SITE OR ANY FURTHER LINKED SITE. WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO THIS SITE, AND OPERATION OF THIS SITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL.
Limitation of Liability
IN NO EVENT ARE WE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES ON THIS SITE OR THIS SITE'S PROGRAMS, SOFTWARE OR PRINTED MATERIALS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
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Parts
